For decades, the entry point for financial services was a branch, then a website, then an app. Now it is a conversation with an AI agent. To date those conversations, whether over chat, email, or phone, have mostly been one-and-done. […]
AI adoption
The European Supervisory Authorities (EBA, European Insurance and Occupational Pensions Authority (EIOPA) & European Securities and Markets Authority (ESMA)) have called for stronger governance and a consistent supervisory approach to address ICT and cybersecurity risks associated with frontier AI models […]
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