STUP
Bucharest, Romania
May
23 2023
Advances in technology will transform business
operations over the coming decade as new tools and higher degrees of automation find their way into the workplace.
To stay ahead of the competition, successful businesses won’t just be those that implement the latest technologies.
The power of human interaction will continue to play a critical role in business over the coming decade, even as technology such as AI, robotics and quantum computing dramatically reshapes entire sectors.
Virtually every bank has a mobile app that works effectively: it manages the majority of customer interactions, is typically rated well over 4 out of 5 by customers and—together with digital enhancements elsewhere in the organization— continues to deliver big efficiency gains and convenience for customers. Yet there have been unwelcome side-effects.
By shifting customer engagement out of the branch and onto their digital channels, banks’ experiences have become functionally correct but emotionally void.
And at the same time as their personal connection with customers has weakened, so has banks’ ability to differentiate themselves: Accenture’s Life Trends 2024 survey found that 42% of consumers find it hard to distinguish between financial services brands. In the process, customer loyalty has weakened.
Digitalization has improved banks’ ability to solve customers’ most basic needs, but conversations about their financial aspirations and how the bank can help them achieve their goals have become increasingly rare.
Yet the goal of increasing the proportion of digital sales depends on it.
The good news is that customers still trust banks and are sending them clear signals of what they want. To capture the full potential of digital, banks need to improve their ability to respond to these signals.
This includes shifting their thinking about digital from “servicing” to “conversations”.
A global leader in payments
A world leader in digital payments
A leading end-to-end financial product management platform
The Pioneer în the
e-commerce market
AI-powered identity verification platform
Pioneer of the contactless technology in Romania
It’s time to modernize your payment card program
The Romanian Fintech Association
Luxemburg House of Financial Technology
Carpathian Mountains
Home to outstanding
natural beauty
Sinaia Resort
Former residence of the Romanian Kings
Casino Sinaia
A glimps in the luxuriant life at the
end of 19th century
Sinaia resort – “The Carpathian Pearl”
Situated in a breathtaking mountain scenery, the resort is located at an altitude between 798 and 1055m, on the south-eastern slope of
the Bucegi Massif, along the Prahova Valley, at 120 km from Bucharest (nearly 110 km from the Henry Coanda Airport) and 40 km from
Braşov. Sinaia takes its name from the 17th century monastery built by a Romanian nobleman – Mihail Cantacuzino – after undertaking a
pilgrimage to Mount Sinai, Egypt.
Sinaia is one of the most famous and oldest mountain tourist resorts in Romania, known as “The Carpathian Pearl”. It is best known for
being the summer residence of the Romanian Royal family.
Therefore, Sinaia is more than just a resort, it is history. The city is officially documented for the first time around the year 1200. The
city’s orthodox church is the oldest proof and one of the interesting places to visit. By far, the most interesting place to visit in Sinaia is
the Peles Castle. This is one of the best-preserved royal palaces in Europe. It served as the summer residence of the first Hohenzollern
king of Romania, Carol I.
Built in the latter half of the 19th century, it was the king’s attempt to imitate the styles of his former homeland, creating a Bavarian
setting in the mountains of Romania. The palace is ornately decorated, both the interior and the exterior, with intricate wood carvings
and paintings of scenes from Wagner operas.
Source: montania.ro
Peles Castle – Source: peles.ro
The Casino from Sinaia
Located in the northern part of the “Dimitrie Ghica” park, the “Casino” in Sinaia is still today one of the edifices – a symbol of the resort.
The imposing building was built in record time, in just one year (1911-1912), on the site where the villa Ghica once stood, the resort’s
first villa, built by Prince Dimitrie Ghica.
The casino in Sinaia had as its main shareholder the baron de Marçay, also a shareholder in the casino in Monte Carlo, which is why it
was speculated that this building would be a faithful copy of the French edifice.
Weekends at Casino attracted the social elite, the old aristocracy and the privileged for roulette and card games (baccara, Brazilian). At
4:00 p.m., when the gambling halls opened, the “servants of vice” got off the Bucharest-Sinaia “pleasure train” that ran on Saturdays
and Sundays. The flow of players from that period is unimaginable for today, this “social magnet” hosting, every game day, 600-800
people.
It is said that, before entering the Casino, the players, confident of the chances of significant winnings, threw silver into the artesian well
near the building. After the Second World War, Sinaia Casino became the property of the Romanian state. In 1995, the casino passed into the State
Protocol Administration.
Source: casino-sinaia.ro
New embedded payments technology will launch in the UK and roll out across Europe, enabling autonomous payments between machines in the freight, shipping, fleet and logistics industries. Pairpoint – Vodafone and Sumitomo Corporation’s Economy of Things business – and Mastercard
The innovative TQ Braille system, developed by Piedmont company Arti Grafiche Parini, enables people with visual impairments to listen to content via screen reader systems such as iOS’ VoiceOver and Android’s TalkBack. „Banca Sella is the first bank in Italy
The first 50 buyers will receive the book Money in Metaverse*, which will be signed by the author himself at Banking 4.0. Make sure you will not miss Banking 4.0 and book your tickets now! The 10th edition of the Banking
BLIK Romania, registered in Bucharest, has obtained authorization for the operation of the BLIK payment system. This decision will enable the development of this system in local currency (RON) and open it to Romanian payment service providers. As a first
OpenAI is introducing a public beta of the Realtime API, enabling all paid developers to build low-latency, multimodal experiences in their apps. „Similar to ChatGPT’s Advanced Voice Mode, the Realtime API supports natural speech-to-speech conversations using the six preset voices already supported
The Fraud Intelligence Reciprocal Exchange (FIRE) programme, allows banks to share intelligence with Meta directly to combat scams on Meta platforms. NatWest and Metro Bank are the first banks in the UK to participate in this pilot, with more scheduled
“Soon it will be 25 years since I’ve been organizing events in the banking
industry. It all started with Expo-Invest in 2002, the First Financial Fair
focused on selling banking products. It was the first time in Romania when
people could interact directly with bank employees outside of branches.
The event anticipated the explosion of bank retail a year later.
Starting with 2017, with the European Commission’s decision to
democratize banking through PSD2, we opted to expand to a new
business line: international events that promote the impact of emerging
technologies on banking. It was an inspired decision. Since then, thousands
of experts from 34 countries have physically attended our event and over
20,000 online. Banking 4.0 is now an internationally recognized brand as
one of the most appreciated fintech events in CEE.
Having reached the 10th edition, we continue to offer premieres and
anticipate trends that will make the difference. This year we invite you
to analyze a new theme: “conversational banking in digital time”, in the
wonderful mountain resort Sinaia, the former summer residence of the
kings of Romania, located in a fairytale land, in the immediate vicinity of
Bran Castle – Dracula’s Castle.”
Banking 4.0 – Event Organizer
9 editions
Hundreds of companies and intl’s speakers
Thousands of in-person attendees
+20,000 online viewers
David G. W. Birch
Adi Morun
Ernest Puspok
Cătălin Creţu
Amnon Samid
Ralf Ohlhausen
Viky Manaila
Marian Ignat
Radu Topliceanu
Konstantinos Tovil
Arturo Gonzalez Mac Dowell
Vladimir Pintea
Stefan Marcu
Igor Zganjer
Alec Balasescu
Mihael Mihaylov
Wouter Vanderheere
Henk Marsman
Velin Ganev
Alex Panican
