STUP
Bucharest, Romania
May
23 2023
Advances in technology will transform business
operations over the coming decade as new tools and higher degrees of automation find their way into the workplace.
To stay ahead of the competition, successful businesses won’t just be those that implement the latest technologies.
The power of human interaction will continue to play a critical role in business over the coming decade, even as technology such as AI, robotics and quantum computing dramatically reshapes entire sectors.
Virtually every bank has a mobile app that works effectively: it manages the majority of customer interactions, is typically rated well over 4 out of 5 by customers and—together with digital enhancements elsewhere in the organization— continues to deliver big efficiency gains and convenience for customers. Yet there have been unwelcome side-effects.
By shifting customer engagement out of the branch and onto their digital channels, banks’ experiences have become functionally correct but emotionally void.
And at the same time as their personal connection with customers has weakened, so has banks’ ability to differentiate themselves: Accenture’s Life Trends 2024 survey found that 42% of consumers find it hard to distinguish between financial services brands. In the process, customer loyalty has weakened.
Digitalization has improved banks’ ability to solve customers’ most basic needs, but conversations about their financial aspirations and how the bank can help them achieve their goals have become increasingly rare.
Yet the goal of increasing the proportion of digital sales depends on it.
The good news is that customers still trust banks and are sending them clear signals of what they want. To capture the full potential of digital, banks need to improve their ability to respond to these signals.
This includes shifting their thinking about digital from “servicing” to “conversations”.
Money in Metaverse
The Metaverse – built from virtual reality, augmented reality and mixed reality – is arriving via wearable headsets that have cameras, microphones, speakers, sensors and communications built in. These spatial computing technologies create new social and economic connections, and while some of these connections are virtual, the business implications are very real.
The authors set out the potential for financial services in metaverses and the ‘always-on’ immersive future internet, beginning with a look at the key technologies needed to make these metaverses useful for businesses. They then go on to explore the emerging realities in which new markets will function and the digital assets that will be exchanged in transactions between online identities.
The book develops a comprehensive and practical model of the Metaverse and the nature of those new transactions in a business environment. It has a clear view of virtual worlds and it provides both a simple taxonomy for digital assets and a tried-and-tested model of digital identity that will provide a better understanding of the opportunities that exist in the many metaverses where we will work, rest and play in the near future.
More about the authors here.
Death by Screens
A global leader in payments
A world leader in digital payments
A leading end-to-end financial product management platform
Fast & secure mobile payments
Digital banking made fast, easy and personalised
AI-powered identity verification platform
Pioneer of the contactless technology in Romania
It’s time to modernize your payment card program
The Romanian Association of Banks
The Romanian Fintech Association
Luxemburg House of Financial Technology
Carpathian Mountains
Home to outstanding
natural beauty
Sinaia Resort
Former residence of the Romanian Kings
Casino Sinaia
A glimps in the luxuriant life at the
end of 19th century
Sinaia resort – “The Carpathian Pearl”
Situated in a breathtaking mountain scenery, the resort is located at an altitude between 798 and 1055m, on the south-eastern slope of
the Bucegi Massif, along the Prahova Valley, at 120 km from Bucharest (nearly 110 km from the Henry Coanda Airport) and 40 km from
Braşov. Sinaia takes its name from the 17th century monastery built by a Romanian nobleman – Mihail Cantacuzino – after undertaking a
pilgrimage to Mount Sinai, Egypt.
Sinaia is one of the most famous and oldest mountain tourist resorts in Romania, known as “The Carpathian Pearl”. It is best known for
being the summer residence of the Romanian Royal family.
Therefore, Sinaia is more than just a resort, it is history. The city is officially documented for the first time around the year 1200. The
city’s orthodox church is the oldest proof and one of the interesting places to visit. By far, the most interesting place to visit in Sinaia is
the Peles Castle. This is one of the best-preserved royal palaces in Europe. It served as the summer residence of the first Hohenzollern
king of Romania, Carol I.
Built in the latter half of the 19th century, it was the king’s attempt to imitate the styles of his former homeland, creating a Bavarian
setting in the mountains of Romania. The palace is ornately decorated, both the interior and the exterior, with intricate wood carvings
and paintings of scenes from Wagner operas.
Source: montania.ro
Peles Castle – Source: peles.ro
The Casino from Sinaia
Located in the northern part of the “Dimitrie Ghica” park, the “Casino” in Sinaia is still today one of the edifices – a symbol of the resort.
The imposing building was built in record time, in just one year (1911-1912), on the site where the villa Ghica once stood, the resort’s
first villa, built by Prince Dimitrie Ghica.
The casino in Sinaia had as its main shareholder the baron de Marçay, also a shareholder in the casino in Monte Carlo, which is why it
was speculated that this building would be a faithful copy of the French edifice.
Weekends at Casino attracted the social elite, the old aristocracy and the privileged for roulette and card games (baccara, Brazilian). At
4:00 p.m., when the gambling halls opened, the “servants of vice” got off the Bucharest-Sinaia “pleasure train” that ran on Saturdays
and Sundays. The flow of players from that period is unimaginable for today, this “social magnet” hosting, every game day, 600-800
people.
It is said that, before entering the Casino, the players, confident of the chances of significant winnings, threw silver into the artesian well
near the building. After the Second World War, Sinaia Casino became the property of the Romanian state. In 1995, the casino passed into the State
Protocol Administration.
Source: casino-sinaia.ro
Chatbots are just the beginning of the evolution from the current knowledge-based, generative AI-based tools—such as chatbots that answer questions and generate content—to agents that use models to execute complex, multistep workflows across a digital world, moving from talking to
When you go to a web site and are asked to distinguish between a moped and a motorcycle or some stairs and ladder in order to prove that you are an actual person (rather pointlessly, as it happens, since robots
A report from Capgemini has found significant levels of dissapointment with cloud services among financial services firms, with less than 40% of executives saying they are highly satisfied with the outcome. Protecting customer data and maintaining privacy is a challenge for the industry.
Emotional AI could become a key driver of customer satisfaction and retention in the coming years. Banks have always been at the forefront of data collection. With advancements in artificial intelligence (AI) and emotional analytics, banks are poised to leverage
Montran, the provider of RoPay, the central QR code-based instant payments solution, now offers a comprehensive package to help commercial banks seamlessly join the new payment scheme. While the central RoPay system has been live for several months, banks still
After training more than 50,000 employees in data, BBVA is now busy developing a new program, this time alongside the University of Navarra and focused on the use of tools such as ChatGPT. „The aim is to boost productivity by
“Soon it will be 25 years since I’ve been organizing events in the banking
industry. It all started with Expo-Invest in 2002, the First Financial Fair
focused on selling banking products. It was the first time in Romania when
people could interact directly with bank employees outside of branches.
The event anticipated the explosion of bank retail a year later.
Starting with 2017, with the European Commission’s decision to
democratize banking through PSD2, we opted to expand to a new
business line: international events that promote the impact of emerging
technologies on banking. It was an inspired decision. Since then, thousands
of experts from 34 countries have physically attended our event and over
20,000 online. Banking 4.0 is now an internationally recognized brand as
one of the most appreciated fintech events in CEE.
Having reached the 10th edition, we continue to offer premieres and
anticipate trends that will make the difference. This year we invite you
to analyze a new theme: “conversational banking in digital time”, in the
wonderful mountain resort Sinaia, the former summer residence of the
kings of Romania, located in a fairytale land, in the immediate vicinity of
Bran Castle – Dracula’s Castle.”
Banking 4.0 – Event Organizer
9 editions
Hundreds of companies and intl’s speakers
Thousands of in-person attendees
+20,000 online viewers
Arrival of participants – registration and networking
The official opening of the event – artistic moment – 
Keynote Speech 1 – The Real AI Revolution: (Hint: it’s not robots in branches)
Panel 1 – The status of regulatory landscape in Europe (PSD3, PSR, FIDA) and global regulatory trends
Coffee Break
Lunch
Evrotrust presentation on digital identity
Closing remarks / Thank you for coming. See you next year!
Prezentari proiecte competitie AI in banking
David G. W. Birch
Adi Morun
Dariusz Mazurkiewicz
Ernest Puspok
Amnon Samid
František Jungr
Sergiu Negut
Ralf Ohlhausen
Gabriela Nistor
Radu Topliceanu
Arturo Gonzalez Mac Dowell
Vladimir Pintea
Panagiotis Kriaris
Alec Balasescu
Mihael Mihaylov
Wouter Vanderheere
Henk Marsman
Rostyslav Dyuk
Dan Tusaliu
Nikola Skoric
Alex Panican
