Chatbots are just the beginning of the evolution from the current knowledge-based, generative AI-based tools—such as chatbots that answer questions and generate content—to agents that use models to execute complex, multistep workflows across a digital world, moving from talking to […]
When you go to a web site and are asked to distinguish between a moped and a motorcycle or some stairs and ladder in order to prove that you are an actual person (rather pointlessly, as it happens, since robots […]
A report from Capgemini has found significant levels of dissapointment with cloud services among financial services firms, with less than 40% of executives saying they are highly satisfied with the outcome. Protecting customer data and maintaining privacy is a challenge for the industry. […]
Emotional AI could become a key driver of customer satisfaction and retention in the coming years. Banks have always been at the forefront of data collection. With advancements in artificial intelligence (AI) and emotional analytics, banks are poised to leverage […]
Montran, the provider of RoPay, the central QR code-based instant payments solution, now offers a comprehensive package to help commercial banks seamlessly join the new payment scheme. While the central RoPay system has been live for several months, banks still […]
After training more than 50,000 employees in data, BBVA is now busy developing a new program, this time alongside the University of Navarra and focused on the use of tools such as ChatGPT. „The aim is to boost productivity by […]
The bank aims to have the majority of the applications via online channel, considering that money transfers and lending options in the mobile banking application save significant costs and time for customers. Garanti BBVA reports significant results four months after […]
The acquisition starts the process for a gradual integration of Alpha Bank Romania into UniCredit Group. Subject to legal and authorization stages, integration will be completed with the merger through absorption of Alpha Bank Romania S.A. within UniCredit Bank S.A. […]
We do not know what the financial system of the future will look like. But it is hard for me to imagine that it will not require a two-tier banking system. This means that as well as tokenised central bank […]
Starting in November, Postbank customers will be able to withdraw or deposit around 1,000 euros per day at 12,500 retail locations in Germany. The service is available in the Postbank app under „Cash code”. „There, customers can generate a barcode […]
