Garanti BBVA Romania launches GIA chatbot „to streamline customer interactions”. The company is coming to Banking 4.0.

The GIA virtual assistant, with a friendly appearance, is available on all devices (smartphone, tablet, or desktop) and can respond to customer inquiries in two languages, Romanian and English, providing answers to frequently asked questions and assistance for complex needs.

GIA utilizes GPT technology to deliver relevant responses to customers based on the information available on the bank`s website. The chatbot can provide personalized assistance for individual customers, SME&PFA, and Corporate customers, in addition to offering common content accessible to all customer segments.

More details here

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